GM
Gillian M

1 reviews | Active since Feb 2017

28 Feb 2017, 12:25

Over debited my account

<p>I upgraded my cell phone in December and moved the debit order to my own account. Lerato in the Vodacom shop in Lakeside mall said that the December debit order would still go off my dad's account which it did but at the end of January it would go off of my account. Lerato assured me that only one month will go off of my account in January. At the end of January Vodacom debited December and January from my account. I have tried calling Vodacom I have called Vodacom Lakeside mall and left messages because Lerato did not answer and I emailed Lerato a few times and have had no response. I received a call from Vodacom to say my phone is due for an upgrade and I explained to her that I upgraded and what has happened and she said I should phone Vodacom? </p>

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Replies (2)
Vodacom
Vodacom's reply28 Feb 2017, 13:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply02 Mar 2017, 13:46
Official

Dear Gillian,

Your query has been resolved.

Regards,

Cassandra