Over Debited by Vodacom

<p>Rewards department Center offered me MY GIG3 Promo. I specifically asked will this have impact to what I am paying currently am I was told there is absolutely no additional charges to what I am paying.</p> <p>Last week Friday I received the package and I was invoiced R 119.70. I immediately called Vodacom to do a cancellation. My cancellation reference is 64659. I asked will Vodacom debit me for this and I was told whatever is debited will be refunded.</p> <p>On the 12/09/2016 Vodacom paid R 768.6 into my account. I assumed that I will be debited this amount as per the conversation I had with the cancellation department.</p> <p>14/09/2016 Vodacom debited me R 1 024.2. Vodacom debited R 256.2 extra, Question is why?</p> <p>I have been calling Vodacom and finally I was told to send my bank statement. Please find attached as requested.</p> <p> <br /> Over and above I was debited R 810.99 for a month of August.</p> <p>I called Vodacom and I was told to send my bank statement to this email address ********** till this day I have note received a response. </p> <p> </p> <p>On the 22 Sept I went to Vodaworld, your consultant Banzi Nyawuza assisted me. I left the modern with for RAM to collect. He confirmed three days after that RAM did indeed collect the device. I went to vodaworld again because on the 27th of September Vodacom did debit me for this line ********** 297 which I have requested to be cancelled. Banzi Nyawuza confirmed that the cancellation process is taking place and after 14 working days I will be refunded my money. The 14 working days have expired and Vodacom has not refunded my money. And over and above I just logged into my vodaworld and the number is still there. </p> <p> </p> <p>This means end of October I will be debited again. </p> <p>Vodacom please refund R 512.4. The R 256.20 that was debited on the 13th of September and R 256.20 that was debited on the 27th of September</p> <p>Your soonest response will be highly </p>