Over debited by Vodacom

<p>I have been using vodacom for over 13 years now. I have, for the last 3 times upgraded online as they don't charge the admin fee and sim actiovation fee when done like this.... but for this time around they charged me the activation fees, blackberry fees (I haven't owned a blacberry for the last 10 years). As well as my old contract fee, the contract fee for the one I upgraded to and again Half the contract fee of the one I upgraded to, So I have payed for 2 and a half contracts on my number. I have been trieng to sort this out since the 1 March 2017, phoning them every second day. I have numerous times been told that it would be assighned to a caseworker within 48 hours. I am now on day 21 - and still nothing. When I phoned them 4 days ago the first agent clamed that It was still not assigned but put me trhough to the "accounts department" which is by the way the department I have been directly phoning all the time, the second agent said that I had to hold and the informed me that it has been assighned to someone that would get back to me within 24 hours. I am still waiting, 4 days later. In the meantime it doesn't bother them that they, because of mistakes on there side as debited me wrongly with more than R2 000, that has influenced the way I could manage my other financial obligations. I am sooooooo disappointed.....</p>