Over-debited and then unpaid - Really

<p>Good Day</p> <p>I upgraded my phone online, it was delivered and thereafter I noticed that there was no Nano sim card... It was a back and forth from Vodacom and eventually a sensible agent who advised me that I can purchase the sim card in store and then e-mail the proof to ********** in which case they will then see to it that I will be re-imbursed.</p> <p>Last month I was never re-imbursed and expected it to happen this month, instead I called in and was then informed that a debit order of R477.65 was already debited, I asked why so much and I was advised that I was charged an admin fee of R150.00, this which should not have been done as my order was done online, and I was still not re-imbursed for the Nano sim so this amount was never even deducted from my invoice amount.</p> <p>The call centre lady in the CCD department advised me that she logged a call for my account to be investigated, but I never received any reference numbers… Today I get an sms advising that my debit has been unpaid. I am honestly so furious that I have to continuously go through all these issues with Vodacom.</p> <p>You will have to see to it that you pay my bank account for the unpaid amount that will be debited from my account as, there was and still is more than enough funds available for the payment and that an unnecessary unpaid has happened.</p> <p>You are putting me through all these stressful situations and adding to my bill. I expect this to be sorted and expect you to contact my bank to make sure that no amounts will be debited for an unpaid as it is all an error on your side and not mine.</p> <p>My total for this month should be R477.65- (R150+R60) = R267.65.</p> <p>Please advise me as soon as possible.</p> <p>Thank you</p>