Over debited after cancellation

I canceled my contract with Vodacom on January 18, 2026. I paid the cancellation fee as advised and submitted my documentation to the early cancellations department to ensure the process was complete. A week later, I called to confirm receipt of the documents and was informed that they had not received my documents. To prevent being debited for the full contract amount in February, I resent the documents.

Despite the documents being sent and confirmed as received, I was debited the full contract amount, with an additional R200 added to my installment, without any prior notification from Vodacom. I contacted Vodacom for a refund around February 21st and was informed that a refund would be processed within 5 to 7 business days. To date, I have not received the refund.

I kindly request a refund of approximately R800, as these funds were debited without my consent. If this matter is not resolved promptly, I will be compelled to pursue further action, including the cancellation of my remaining contracts with Vodacom without incurring any further charges.