Over Debited.
I would like to emphasize my disappointment with Vodacom. I do not understand how Vodacom can be the best cellular network as I have called in thrice an each agent gave me different reasons why I was over debited. The only response I got from them is that they will be escalating my Query but nobody gets back to me. I am not one that reverse debits, so I expect my money to be transfered back into my account urgently. Please see agent's email that was sent on the 07 May 2019 and yet no response to my query. I have just had endless issues since taking a contract out with Vodacom. I was told that I can only qualify for a contract that will cost me R120 but they bill me triple the amount.
Vodacom email:
[Kadir, Shaheena Abdul, Vodacom South Africa (External) May 7, 2019, 11:29 AM (10 days ago) to ********** me
Good day
Please assist with the below customers billing query,
He says that he got debited +/-R120 in April which seems correct, but he then again got debited R245 on the 1 May 2019 ? His monthly payment is R120pm.
Grant Faulmann 1- ********** ********** ********** 2 ********** ********** 87 I ********** -5
Regards Shaheena
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Helpful (0)
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Replies (3)
Vodacom's replyOfficial
17 May 2019, 08:44 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 May 2019, 08:44
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
17 May 2019, 09:50Please contact me via email as I forgot my phone at home this morning.
's update17 May 2019, 09:50
Reviewer Update
Please contact me via email as I forgot my phone at home this morning.
Vodacom's replyOfficial
17 May 2019, 11:14Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we've responded via email as requested..
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we've responded via email as requested..
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 May 2019, 11:14
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we've responded via email as requested..
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that we've responded via email as requested..
Regards
Vodacom Consumer Website Team
Best regards,