Over debit
<p>I went to vodacom at game to renew my contact. I specified that it should be on family top up . They have put it on a open contact. They debited me for 2238 the first month . There after i have not used the sim . They have now debited me 3550 . I feel that this is pathetic. I phoned the account department and have to wait 3-5 working days. I feel that this is unnecessary that I should pay for their mistakes </p>
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Replies (2)
Vodacom's replyOfficial
04 Jun 2017, 07:35Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jun 2017, 07:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Jun 2017, 16:16Dear Nazan Gerber,
I do apologise for the delay in making contact with you.
We've tried calling you but failed to reach you.
We've responded to you via SMS.
Regards,
UW
Best regards,
Vodacom's reply21 Jun 2017, 16:16
Official
Dear Nazan Gerber,
I do apologise for the delay in making contact with you.
We've tried calling you but failed to reach you.
We've responded to you via SMS.
Regards,
UW
Best regards,