Over charging my account

********** charges on account

I received a call some months ago from a Vodacom agent informing me that I have been selected to upgrade to a higher package and that Vodacom will save me R200 off what I then paid on my account. She stated that this was being done as a thank you, because I had been with Vodacom for so long.

I was paying R689 at the time for my package. She stated that I will now be paying R589 per month for the new package. This should all be on the recorded conversation with her.

I am now being charged R949 per month. I cannot afford this amount and needs to be rectified immediately.

I also want to be reimbursed for the funds already deducted from my account.

I will be taking this matter further. This is unacceptable. I have tried phoning customer service, they can't help me. When I try phoning Elite Mobile I am on hold for 30 minutes plus.

Kindly contact me urgently.

Thank you