kK
kavisha K

1 reviews | Active since Oct 2016

03 Oct 2016, 15:56

Over charging me for 6 months and NO ONE at VODACOM can help sort this out!

<p>My bank account has been debited by Vodacom for 6 months with an excessive amount that cannot be justified. I have called Vodacom time and time again trying to sort out the amount that goes off my account every month by asking them to provide me with a statement to my email address and nobody can provide this to me. I am disgusted that a company of this magnitude cannot employ competent staff to help me solve the issue of my account being over billed. </p>

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Replies (1)
Vodacom
Vodacom's reply04 Oct 2016, 06:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team