Over charging & horrible service

<p>In May I upgraded my phone to an S8+ it took 3 weeks to get the upgrade done and in excess of 20 phone calls on my behalf, I had to send the unit back because they didn’t send me the accessory kit promised. They then collected the phone as they said they needed to send the phone and kit together. They then delivered just the accessory kit for the wrong phone and delivered the phone a few days later. It took another 2 weeks to get the accessory kit sorted out as they told me to go into to a Samsung store and just exchange it. Samsung told me to go the Vodacom store because they couldn't help me. The Vodacom store said I would need to call in again as they couldn't help me because my upgrade was done telephonically.</p> <p> </p> <p>At no point did any of the agents inform me that I still had 3 months left on my current handset instalment, which if I knew, I would have waited. In May and June they then billed me for my old handset and 2 new handsets!!! I have phoned and logged 3 calls to get this sorted out and they just keep closing the calls without giving me any response. Although they have issued a credit, the credit is incorrect.</p> <p> </p> <p>I am at this exact time holding to speak to a Team Leader or Supervisor and have been on hold for 27 minutes. After finally speaking to someone I now need to wait another 7 days for feedback, which means it will take another month before my credit is corrected. </p> <p> </p> <p>I find this absolutely shocking and am appalled by the service I'm receiving or rather lack thereof!!!</p> <p> </p>