1 reviews | Active since Jun 2016

07 Feb 2017, 10:10

Over charging and wrong *********** people working at vodacom

<p>I ordered the speical on line for the Huawei p8 lite for R179 per month, what great service. Then i went and checked to see the billing and noticed you put me on the R199 package which is incorrect. I then phoned to sort it out yesterday and was told there is nothing wrong as the system is not wrong. your system is wrong and I can prove it!!!! you can not charge me more when the quote you sent me states R179!!!! I then get the phone call transfered and the phone gets put down on me. I then phone today and get told that I will then need to return my device even though I have spebt money on the phone to protect the screen. Who will pay for that as I dont have money to throw away due to your mistake. Please sort this out asap. the after service is disgusting!!!!! they telling me I must return the device even though there is nothing wrong with the device! the problem is the admin and the amount you are charging me. change it on ur system. I have paid to get a screen cover for the phone and now u want it back???? seriously! sort out the admin problem today!!!!!!!</p>

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Replies (2)
Vodacom
Vodacom's reply07 Feb 2017, 10:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update08 Feb 2017, 16:16
Reviewer Update

Part of the problem has been solved I hope as I will check my debt order to make sure the correct amount is debited. Now I also hope that you deduct the R150 admin fee as I asked many times if there were other costs and she said no. so please make sure you do not deduct any extra costs. Only R188.50 should be deducted and no more at the end of the month.