Over charging and poor service and dropped calls

<p>For the past couple months I have been noticing that my monthly bill is always more than what was normally budgeted for. </p> <p>Upon calling Vodacom I learnt that I have not been getting what I asked for since the upgrade took place this year.</p> <p>I had to fight to get the upgrade and now i found that they have not loaded the extra data that I had requested for since the start of the newly upgraded contract. ( Please do go and pull that recording of the conversation i had with your managers at the time where I asked for the extra data knowing that the data on the package is not enough )</p> <p>I now sit with out of bundle charges because I have run out of data.</p> <p>I called into Vodacom`s call centre and after having this confirmed that it was not loaded as requested , I then requested for a ticket to be opened , ( this was not done ) I also requested for a reference number ( this was not done ) I asked for a manager to call me and ( This too was not done )</p> <p> </p> <p>Vodocom "prides" themself to be the best network and so on , but it`s service and customer care is shocking and poor..I am honestly sick and tired of poor service and after many many years with them I should have rather left and moved to a different provider.</p> <p>Vodocom also "prides" itself on the least dropped calls...WELL what is 1 minute of free call time going to help me after hours ???</p>