LS
Lindie S
1 reviews | Active since Jul 2017
09 Jul 2017, 12:55
Over charging
<p>I had to renew my account. I asked for the same package I had of 4GB a month that is closed. I kept on using it as I assumed my bundle is secure and closed. In June I kept on using it and never got a notify to tell me my data was running out. When we got our bill it was over R18 000!!! They ****ed me and never closed my monthly bundle.</p> <p> </p> <p>This is unacceptable and I need help urgently, as I dont have that much money!!!</p>
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Vodacom's replyOfficial
09 Jul 2017, 13:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Jul 2017, 13:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,