RB
Richard B
1 reviews | Active since Sept 2014
03 May 2019, 10:19
Over charging
I have been asking why i am being over charged for the last 2 months!!! i wait 20-30 minuets at a time to speak to anyone. Every time i get put through to a "Supervisor" the cut me off! i have not had enough of this disgusting service. The customer care center is pathetic!
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Replies (2)
Vodacom's replyOfficial
03 May 2019, 11:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 May 2019, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 May 2019, 14:21Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our telephonic conversation we have advised you accordingly. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply03 May 2019, 14:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our telephonic conversation we have advised you accordingly. Regards Consumer Website Team(SA)
Best regards,