Over charges ..cannot be explained & Poor Call Centre services...

<p>I've been a loyal customer to Vodacom for many years. But in the last 2 months my perception of me been their valuable customer changed. They don't seem to care about their customers needs and queries. They over charge a person and then can't explain to them how this has occurred. They the can't assist with queries thats has been asked upon them. </p> <p>My bills been paid in full although i still can't use my phone. (I can't send sms, email, make calls , etc.) I've continuously have to buy airtime as my data bundles somehow run out so quickly. They change my package without confirmation and explaination. Their sales staff don't know much of their own products yet selling them to customers... Its a big worry that a huge company like this cannot get the basic right...I'm quite upset with my whole encounter with Vodacom in this last 2 months and last 1 day or so.....Very dissappointed</p>