Hellopeter
Share Your Experience
GN
Gareth N

1 reviews | Active since May 2017

19 May 2017, 13:43

OVER CHARGED R5800

<p>I made 3 calls to the UK totaling 55mins and was charged R5800.</p> <p>Thats R105,45 per min.</p> <p> </p> <p>Been a client of Vodacom since Vodacom started in SA.</p> <p> </p> <p> </p>

0
Replies (7)
Vodacom
Vodacom's reply19 May 2017, 14:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

GN
Gareth N's update19 May 2017, 16:48
Reviewer Update

And now Vodacom has a recording on my line saying 'My account has been suspended.'

Can't any outgoing calls now

amazing .....

GN
Gareth N's update19 May 2017, 16:57
Reviewer Update

Reference:

1- ********** **********

call Centre says they can't help only going to Vodacom shop will help.

GN
Gareth N's update19 May 2017, 17:36
Reviewer Update

I'm still doing all the work for Vodacom as my problem is still NOT RESOLVED.

Please find the following Ref numbers.

1- ********** **********

1- ********** **********

new reference numbers ..... and still no resolve.

GN
Gareth N's update20 May 2017, 14:14
Reviewer Update

Still NO response from Vodacom.

Readers: Listen out EWN on 947 and read my story on News24 next week.

GN
Gareth N's update22 May 2017, 13:44
Reviewer Update

Still waiting for Vodacom

Vodacom
Vodacom's reply02 Jun 2017, 12:46
Official

As per our e-mail communication, this query has been resolved.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,
R. Maart

Best regards,