Over charged
Vodacom has been charging me R 200 extra each and every month after my contract expired with them in September 2021. In December One of their consultants called me and offered me 5 gb for R 105 after I cancelled my contract with them. Then in January they continued to deduct more money again from my account again. I called them they informed me that I dialled SSD code ofwhich I don’t even know about. I never had an agreement of adding another data to my account.
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Replies (3)
Vodacom's replyOfficial
13 Feb 2022, 22:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Feb 2022, 22:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
22 Feb 2022, 11:52So Vodacom decided to ignore me without compensating my money that was being deducted without my consent
's update22 Feb 2022, 11:52
Reviewer Update
So Vodacom decided to ignore me without compensating my money that was being deducted without my consent
's updateReviewer Update
02 Mar 2022, 14:05There is still no contact from Vodacom and still deducting my money
's update02 Mar 2022, 14:05
Reviewer Update
There is still no contact from Vodacom and still deducting my money