1 reviews | Active since Mar 2009
Over charged even though there is a set limit
Good day<br> <br> To whom it concerns:<br> <br> I have contract with yourselves with a monthly subscription of R360.<br> I set a limit of R50 in addtion to thia amount.<br> To my suprise SHOCK and HORROR i was billed over a R1000. How is that possible. <br> I am logged numerous quiries and have been set from pillar to post with no answer. <br> Now i am getting threating messages to pay ?<br> How dos this work.<br> I want a details break down of how this accumulated to the amount and why this was not capped.<br> <br> I am not happy at all with this.<br> <br> kindly provide me with your complaints process and procedure before i go to the ombudsman.<br> <br> you may contact me on ***<br> <br> Regards<br> Moeketsi <br> <br>
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM