Over Charged by Vodacom (R12500.00)
<p>I migrated my data line with Vodacom 2 months ago to a 10Gb Top for R499 a month. The contract was supposed to stop after 10Gb and I would need to add more data. Vodacom loaded this incorrectly that is automatically added extra data on demand. I have now received and paid a bill for R12000.00 + after informing Vodacom prior to the payment. I have now been waiting 2 weeks for feedback on the refund. Secondly I was told the account setup has now been rectified but I have to set a limit on my account as it is only effective from next month.</p> <p>I suggest Vodacom refund and fix this account urgently as R12500.00 is a huge payment and it is not acceptable to delay refunding this.</p> <p>Terrible service!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still no response here!!
I have been told that I will be refunded some of the money. Vodacom mentioned it will be done in good faith! (Really !! It was Vodacom's incompetence and not mine).
I have been asking for the amount to be refunded for over a month now. I keep getting told it will be paid but I am still waiting.
Come on Vodacom. Not to mention your entire service was down for 4 hours 2 days ago.
Jason
Still no response here!!
I have been told that I will be refunded some of the money. Vodacom mentioned it will be done in good faith! (Really !! It was Vodacom's incompetence and not mine).
I have been asking for the amount to be refunded for over a month now. I keep getting told it will be paid but I am still waiting.
Come on Vodacom. Not to mention your entire service was down for 4 hours 2 days ago.
Jason
It is also now a value of R21000.00!!
It is also now a value of R21000.00!!