Over charged by Vodacom

My monthly contract fee with Vodacom is less than R1000pm and in November I was charged about R3500 which I did not pay but went to lay a complaint because I did not agree with the bill. They said I had spent more that R2000 on data. Mind you I have wifi at home.

The following month they deducted about R6500 from my account and said it was for the bill I didn't pay before and the current month's bill is also above R3000. I went to Voda world again to complain and told them that I was still waiting for my first complaint to be resolved (waited for more than1 month mind you). I also asked for a detailed breakdown of my data usage. And I have not received it.

I have been a loyal vodacom customer for many years and now they provide me with such disgusting service. I was told that I would get a call about my account and till today no such call has been received. It will be the last contract I will ever take out with them.

I am disappointed to say the least.