1 reviews | Active since Nov 2017
Over charged bill than what I signed the contract for.
Hi
Vodacom overcharged me this month on the 8th of November with a bill of R653.89 after I signed a contract with them on the 22nd of October for the amount of R380 for the first three (3) months and then after R339 payable to Vodacom. On the Vodacom App they recommended I saw yesterday on the 14th of November mynext bill is R979.50 which is due on the 8th of December, this is outrageous and UNACCEPTABLE!!!
PLEASE HELP!
I went in to Vodacom on the 11th of November 2017 to query this and they reported it, on the 14th of November 2017 I received an SMS that this request has been "closed" no one called me, sent an SMS or a mail.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team