1 reviews | Active since May 2017
Over Charged and refuse to credit
<p>I have been wrongfully charged R5034.50 on the 1st of December 2016. It went through via debit order which means there was sufficient funds but Iwas wrongfully charged. Since then it has been an endless struggle to get my money back. You as Vodacom and your Outlets has been sending me from one office to the other.NO LUCK. Since to date there has been no progress what so ever. I Have been a client of yours for over 15 years. I would really appreciate it if some senipr person can take responsebilty for this and bring this fiasco to an end please.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated your complaint to the Collections department for review and feedback. Your reference number is EC-0COY-2IK1SS
Regards
RoderiqueLategan
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated your complaint to the Collections department for review and feedback. Your reference number is EC-0COY-2IK1SS
Regards
RoderiqueLategan