KB
Kirsten B

1 reviews | Active since Oct 2013

14 Oct 2016, 11:07

Over charged and no response from Vodacom

<p>I was overcharged on my account this month and have not been able to get any response from Vodacom.</p> <p>The overcharged amount appears on my invoice but cannot be accounted for!</p> <p> </p> <p>Please can someone get back to me with a refund or credit me for next month.</p> <p>This is unacceptable!!!!</p> <p> </p> <p>More than a week with no feedbac****</p> <p> </p> <p>Will be taking my 4 contracts elsewhere next year!</p>

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Replies (1)
Vodacom
Vodacom's reply14 Oct 2016, 11:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team