MV
Monique V
1 reviews | Active since Apr 2014
02 Mar 2015, 09:21
OVER CHARGED
ONCE AGAIN VODACOM HAS MESSED ME AROUND AGAIN. THIS IS THE 2ND PROBLEM IN 2 MONTHS. THIS IS COSTING ME MONEY YOU CHARGE ME R308.49 STRAIGHT OUT MY BANKING ACCOUNT WITHOUT MY PERMISSION WHICH YOU ONLY HAVE PERMISSION TO TAKE R278.49 THIS IS NOT FAR AND BREACH OF CONTRACT. I CANT GET THROUGH BY PHONE AS I HAVE BEEN WAITING FOR 30MIN AND I HAVE EMAILED AND I HAVE TRYED THE ON LINE CHAT WHICH TELL ME THAT EVERY ONE IS BUSY.
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Vodacom's replyOfficial
02 Mar 2015, 11:30Hello devmon,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Mar 2015, 11:30
Official
Hello devmon,
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Thank you for the posting.
The matter will be escalated to a consultant to investigate and assist.
We apologise for any inconvenience caused.
Kind regards
Vodacom Consumer Website Team
Best regards,