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Livhuwani M

1 reviews | Active since Jun 2012

31 Jul 2018, 06:04

Over charged

I have contract with vodacom, last month they debited my account before month end and it was insufficient and these month they went and debit 3 months money please can you explain to me why so much money i don't mind two months payment but three months is too much and it was not my fault for you to go and debit before monthend like we agreed. I need my money back

0
Replies (3)
Vodacom
Vodacom's reply31 Jul 2018, 06:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply31 Jul 2018, 11:18
Official

Dear Marjorie,

As per our recent conversation,

We thank you for bringing it to our attention and do apologise for the inconvenience.

Kindly note to contact our Accounts department regarding your payment arrangement.

Warm regards,

Shad

Best regards,

LM
Livhuwani M's update31 Jul 2018, 12:21
Reviewer Update
Good day Shad I did phone the account department and spoke to Nhlanhla, the only mistake was Vodacom went twice on the wrong date to debit my account and endup charging penalty fee please i need the money back in was loyal customer never miss my payment since it took the contract and i don't remember telling vodacom to debit my account before monthend never mind if the last day fall on weekends please pay back the penalty fee or I'll block Vodacom and rather have them ********* me .