RS
Rebecca S

1 reviews | Active since Oct 2013

04 May 2015, 16:29

Over charged

Good day,<br> <br> I was erroneously charged for data that Vodacom reversed from my account. I want my money back immediately!<br> <br> I phoned on Friday morning requesting a credit for 2 gigs of data as well as 3 gigs of data that were reversed but I was charged for! I want this reversed immediately. I should be credited for a total of R558! I received an sms to say I was credited for 2 gigs, what about the 3gigs and if I was credited where is my money??<br> <br> I cannot wait for my contract to be done so I can switch service providers!<br> <br> Sincerely,<br> ****** of my money through debt order.

0
Replies (1)
Vodacom
Vodacom's reply05 May 2015, 05:57
Official
Hello RebeccaS1987,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,