MA
MOHAMMAD A

1 reviews | Active since Oct 2012

09 Mar 2017, 07:45

over charge on my account

<p>please note i have lodge a despute on my account i purchase a mobile wifi data package for 329 pm end of feb i was charged R3790 now end march another debit order saying R4700 i refuse to pay so much as i do not use more than 10gig also vodacom needs to re imburse me for the overcharge another concerning factor is that the store i took the contract does not have nay of the docs and there put me on and open line without my authorisation the contract was to be capped at 329pm i need this resolved asap i am not getting any feedback i will never to busniess again with you guys my id ********** 023086 ms ahmod thank</p>

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Replies (2)
Vodacom
Vodacom's reply09 Mar 2017, 09:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Mar 2017, 16:11
Official

Dear Client

I have responded to you via email in order to best assist you.

Kind regards

Vodacom Consumer Website Team