1 reviews | Active since Oct 2016

18 Oct 2016, 07:18

Over charge of account

<p>Good day,</p> <p>I did send you an email on 7/10/2016 about my account to the new email address that you send about 20 times in 2 weeks</p> <p>No one respond to emails. If I did not get an answer in 24hours I will put this on Facebook</p> <p>I can't rate your accounting services, bad</p> <p>I have a debit order and every cent is deducted monthly, no money is outstanding</p> <p>You over charge me with R721.28 ?</p> <p>I did phone the call centre 2 – 3 times but the operators can’t tell me for what is the over charge, they did not know.</p> <p> </p> <p>Kind regards</p> <p>Goosen Thompson</p> <p> ********** 121</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply18 Oct 2016, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team