Over Charge (by 14 times!) for Local Data Usage

<p>I should recieve an alert when my local data usage package (R200 for 3GM) exceeds R200. This should have been activated when I first started using my device two years ago. My data usage has never exceeded R200 a month. I don't use my data for anything more than Whats App and downloading my e-mails - I also travel quite a lot and never take the device with me. I was at home for a total of 5 days in July. Imagine my horror when on Monday I recieve my data bill for R2818.38!</p> <p>I contacted Vodacom Customer Care immediately and logged a complaint. I was told it must be an upgrade or a new device - neither of which I have asked for. I have not requested any changes. I was given a reference number (1- ********** 2548) and was told someone would contact me within 48 hours maximum. I am still waiting - 4 days later. I sent an e-mail to Vodacom Customer Care yesterday again but have not had a response to that either!</p> <p>It remains to be seen wether logging this complaint on a public service forum elicits a response.</p> <p> </p> <p> </p>