NK
Neels K

1 reviews | Active since Jan 2013

26 Oct 2016, 17:00

Over charge, breach of contract

<p>And the problem still continues with Vaalmal Vodashop and Vodacom. I upgraded my BlackBerry Talk contract to the Smart XS with 50 min, 100SMS’s and 100MB data with a Samsung Galaxy J1 Ace Neo. The total monthly cost as per your brochure and website is R0.00 for device and R149.00 PM x 24 for the package. Now the package is R257.83, because you invoice for data, SMS and a device. I have the same problem with my second contract that you over charge. I did not used all the data, free minutes or SMS’s for the month as per your site. This is *****, breach of contract and false advertising if you insist that it is correct. I will reverse my debit order and only pay what is due as per my request. If you are not happy, please suspend the service and I will see you in court.</p>

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Replies (1)
Vodacom
Vodacom's reply27 Oct 2016, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team