1 reviews | Active since Jan 2013
Over charge, breach of contract
<p>And the problem still continues with Vaalmal Vodashop and Vodacom. I upgraded my BlackBerry Talk contract to the Smart XS with 50 min, 100SMS’s and 100MB data with a Samsung Galaxy J1 Ace Neo. The total monthly cost as per your brochure and website is R0.00 for device and R149.00 PM x 24 for the package. Now the package is R257.83, because you invoice for data, SMS and a device. I have the same problem with my second contract that you over charge. I did not used all the data, free minutes or SMS’s for the month as per your site. This is *****, breach of contract and false advertising if you insist that it is correct. I will reverse my debit order and only pay what is due as per my request. If you are not happy, please suspend the service and I will see you in court.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
