JK
Jack K

1 reviews | Active since Jan 2016

27 Nov 2019, 21:50

Over changing me not keeping their word.

27 November 2018 From Jack M. Kabini, HI Hellopeter.com! With Vodacom ones life just become hard and harder. Vodacom is bulling over my bank account by taking my money over than we agree upon. As this contract was made telephonic, this can be cleared by arranging me to listed to audio recording made. As they want one to take contract, sales people speaks nice. But when Vodacom is not willing to solve problem, the send some one who will harshly speak to me. 1. Listen to Sales person who spoke to me when arranging my *** data contract in 2017 around August, September. Actually, I am still waiting Vodacom to arrange me to listen to this recording as I requested. 2. Listen to the call I made *** on 13 November 2018 at 7:32 P.M. 3. Listen to the call from Vodacom member made to me from the number *** on 14 November 2019 at 3:35 P.M. 4. Check statements, especially November 2017 and November 2018 for changes made on this contract. Now I had to pay about R100 above what we agreed. Why? Yours Mabutana Jack Kabini ***

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Replies (2)
Vodacom
Vodacom's reply28 Nov 2019, 07:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom
Vodacom's reply18 Dec 2019, 08:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been contacted and provided with feedback with regards to your query.  Regards, Consumer Website Team