Over Billing without correction for 7 months

I have been a client of Vodacom for over 20 years and in October 2023 was over-billed on my invoice. Almost 15 reference numbers and 7 months later the error has not been corrected nor any plausible reason for the over billing given.

Vodacom lacks any form of complaints escalation processes and call centre staff are *********** in effectively resolving issues. Error has been acknowledged by various staff members however billing not rectified to the point that my account sits in arrears and my lines blocked. Every month I follow up and am told I’ve short paid for November, then we repeat the entire store, invoices are checked, error rectified and no resolution thereafter.

Vodacom has no accountability or care for its loyal customers so I would recommend looking at another service provider first. The matter has also been escalated to ICASA for a resolution.