1 reviews | Active since Nov 2014
Over Billing on data 6 months in a row.
I have been contacting Vodacom for the last few month regarding my account that is excessively high on Data without any feedback or changes.
I hardly use my data at home and only try and use the Wi-Fi at work. Over weekends I might put my data on, but I never download anything or hardly ever watch youtube videos while I am using my data. And when I get an sms stating I am almost out of data, I buy extra data, but still my account is excessively high.
And every time I phone Vodacom, they have another excuse or you get cut off. I phoned again this morning, held on for about 7 minutes being transferred from one person to the next and guys what, got cut off AGAIN.
If this carry on one more month I am going to Cell C and getting them to buy my contract out with Vodacom in order to change to Cell C.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Hi Louanne
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Hi Louanne
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
