LP
Louanne P

1 reviews | Active since Nov 2014

11 Sept 2017, 08:04

Over Billing on data 6 months in a row.

I have been contacting Vodacom for the last few month regarding my account that is excessively high on Data without any feedback or changes.

I hardly use my data at home and only try and use the Wi-Fi at work. Over weekends I might put my data on, but I never download anything or hardly ever watch youtube videos while I am using my data. And when I get an sms stating I am almost out of data, I buy extra data, but still my account is excessively high.

And every time I phone Vodacom, they have another excuse or you get cut off. I phoned again this morning, held on for about 7 minutes being transferred from one person to the next and guys what, got cut off AGAIN.

If this carry on one more month I am going to Cell C and getting them to buy my contract out with Vodacom in order to change to Cell C.

0
Replies (4)
Vodacom
Vodacom's reply11 Sept 2017, 08:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

LP
Louanne P's update14 Sept 2017, 15:20
Reviewer Update
It has been 3 days now and no feedback or response from Vodacom except to say someone will phone me. As I suspected .
Vodacom
Vodacom's reply15 Sept 2017, 13:00
Official

Hi Louanne

As discussed, this matter has been resolved.

Have a pleasant day further!

Regards,

RJ

LP
Louanne P's update15 Sept 2017, 13:02
Reviewer Update
Thank you VERY much for the wonderful response from Vodacom. All my data issues has been sorted out and I have been shown how to manage my data better. Thank you Rudi-Jo for being so friendly and helpful with the Data on my account. Thank you very much for the goodwill gesture, I really appreciate it. Wish everyone could be as helpful and friendly as you.