1 reviews | Active since Mar 2010
Over billing for 2 months - Cannot reach them
<p>for November and December i was billed approximately R5000 too much on my account - the sim card has not even been in the phone for months. . conveniently on these months i didnt receive an invoice for them. When i log onto my account i also cannot print them. you cannot email vodacom anymore and if you try to phone customer service they just dont answer (i waited on the phone for 30 mins with no answer) and i have left a request on the website for them to call. but still nothing. this is a lot of money and i need it back.!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom is not taking my query seriously. the sim card is still not even in a phone and it is still racking up data expenses. the statment says i owe R275 so far but WILL be R2931.74??? how do you know how much data I WILL use?? There is a problem with their billing. We should only be billed the contract amount as you have seen in the past year on this very same number! We DO NOT USE IT! they say they will only credit me for January. it is ridiculous. they say we used data on Icloud and Utube. we dont even have an Icloud account!! I would like someone to take my query serioulsy and look into this.
Vodacom is not taking my query seriously. the sim card is still not even in a phone and it is still racking up data expenses. the statment says i owe R275 so far but WILL be R2931.74??? how do you know how much data I WILL use?? There is a problem with their billing. We should only be billed the contract amount as you have seen in the past year on this very same number! We DO NOT USE IT! they say they will only credit me for January. it is ridiculous. they say we used data on Icloud and Utube. we dont even have an Icloud account!! I would like someone to take my query serioulsy and look into this.