ND
Nokuphiwa D

1 reviews | Active since Feb 2018

05 Feb 2018, 08:02

Over billing and exploitation

I receive 10gigs every month. It usually lasts for 3 weeks but this month it was depleted within 4 days. When I called for an explanation, they couldn’t provide me with one. In December I took a new contract for WiFi with them. They gave me 2gigs for a 120 something rands yet 10 gigs only costs 149 rands monthly

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Replies (1)
Vodacom
Vodacom's reply05 Feb 2018, 08:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team