Over billing after one month of new contract

Item: Vodacom
Rating: 1
Author: Lokesha R

Retention agent gave me a price if i didn't cancel my contract and i agreed. First month billing was fine. 2nd month its gone up. Call centre says Vodacom can increase prices if they want to. This is not what i agreed to and want what was discussed with me on 16 March 2019!!!

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Replies (1)

Vodacom's replyOfficial

01 Jun 2019, 16:05

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Jun 2019, 16:05

Official