Over Billing

<p><br />Good day, I upgraded in Feb, (+ ********** 2801) chose a contract for R199. In March I got debited R420 and phoned customer care to query. The consultant said it was just the upgrade costs and that I will be debited only R199 from now on. I waited untill the 22nd of April and again I got debited R299. Again with great annoyance and frustration I phoned again and was rudely told that I am paying extra for my device, which I did not agree to. The lady just put me through to someone because I didn't agree, the a new consultant helped me in accounts which said that she agrees my fee should only be R199 and she will put through a request to correct it. She will sms me a reference nr, im still waiting. I just got debited today with R299. This is not what I signed up for, please fix it and refund me the extra money debite, which total R99 x 3 months now! Please fix this mixup as soon as possible, its unacceptable. My first phone contract had no problems, this time im not happy with all the times I had to phone in to correct and query issues. Thank you. </p>