1 reviews | Active since May 2017

09 May 2017, 08:33

OVER BILLING!

<p>I have been a vodacom user for more than 6 years and not once did i have any problems with that network. The minute i decided to open up a cell phone contract with them, that is the minute I started receiving problems.</p> <p>I am being over billed by more than R400 every single month whereas my monthly payment is only supposed to be R280 for the Huawei P9 Lite.</p> <p>I have complained before and was assured that i will not pay more than what i am supposed to pay, but at the end of April R770 was deducted from my account for by Vodacom.</p> <p>I cannot afford my contract anymore because it is costing me almost R1000 every month! I even stopped buying data because I was told that I am chosing the wrong option to purchase data and that it gets added to my bill everytime. I havent bought data so what is the problem now!!!!! they are *****ing from the people who once trusted their network! I would like something to be done with this information as I cannot handle it anymore! </p>

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Replies (1)
Vodacom
Vodacom's reply09 May 2017, 09:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,