Over Billing

<p>On November 14th I requested recurring 3gig upgrade on my contract.</p> <p>I was billed for it, but never received the data (Ref)</p> <p>After spending 30min on the phone, I was told that any out of bundle data billed to my account would be credited. Finally 2 days later someone came back to me. They told me I was billed pro rata on a once off for the 3gig, but still received the full 3gig. Fair enough</p> <p>I was also told the recurring plan would kick in, in the new month. That didn’t happen.</p> <p>I was then told, sorry, it would kick in, in December. Again this has not happened.</p> <p>So during all of this, in November, im once running out of data, so I purchase a once off 1gig for R79.</p> <p>It reflects on my bill immediately, but not on my data Circle (App). So I wait, then think maybe theres a problem with the last transaction, so I buy another. Again reflects on my account, but no data.</p> <p>I then run into out of bundle data. Im charged for 3 once off R79 1 gig purchases, as well as the out of bundle data. After numerous more calls, im told my account will be credited the 1300 odd Rand I was overcharged. Then my debit order goes off and im charged the full amount. No Credit.</p> <p>Once again I sit on the phone for an hour being pushed from pillar to post, hearing the same story, “you will be credited on your next statement.” And apparently now there is no recurring 3gig on my account.. eventually the last person I spoke to just put me back to back of the queue on the customer services line.</p> <p>For two months now ive been trying to fix this, and once again, im running out of data, and too afraid to buy, in case I get *****ed again. I think I have been patient enough.</p> <p>Ive been a loyal customer for over ten years, but I think we done here.</p> <p>Your apologies are empty. If there is no reasonable response from Vodacom in the next 24 hours (We will look into it, is not a reasonable response).</p> <p>I will start the process of migrating all my numbers from your network.</p> <p> </p> <p>Ref#:</p> <p>S3-GBF3K-K5U7Z</p> <p>S3-GBGAM-M2BP</p> <p>A2-1Z40-6U611J</p> <p>SMS:</p> <p>29/11: “We are attending to the query from Nosipho Mgodeli”</p> <p>29/11: “We are attending to the query from Nosipho Mgodeli”</p> <p>29/11: “You will be refunded after Bill run. Nosipho Mgodeli”</p> <p> </p> <p>08/12: “We are attending to the query from Nosipho Mgodeli”</p> <p>09/12: “Credit data is waiting for approval”. Lehlohonolo Chacha”</p> <p>12/12: Moved from one call centre department to another. Finally back to the Customer services queue again.</p> <p> </p>