BC
Belinda C

1 reviews | Active since Aug 2016

11 Aug 2016, 05:23

Over Billing

<p>Dear Vodacom Customer Website Team</p> <p>Thank you for your swift response, but that is where it STOPPED........</p> <p>I received a mail yesterday from your Legal department - Tell me that my account is in arrears and that my contracts are suspended (I KNOW THAT) and that if this is a Billing problem to contract Billings Department (I KNOW THAT TOO...... BILLING IS UNABLE OR UN-CAPABLE TO HELP ME.</p> <p>So please Vodacom what is my next step. I know that my account is in arrears please do not ask me again to pay this as these are credit owed to me</p> <p>Regards<br />Belinda</p>

0
Replies (1)
Vodacom
Vodacom's reply11 Aug 2016, 05:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,