Over Billing

<p>In March I upgraded my contracts, my new Contract/Quote stated that I owe ZERO on my old contact, but come April for three month I was billed for a second hand set at R170 per month I did not pay this as Vodacom owed me now credits, to my suprise from aril to now I have had no luck in getting someone to help me the credit have been logged but nothing has been done. I have paid what I should have paid meaning my account is in arrears with the credits due, Then all of a sudden I was handed over to LEGAL which cut my phones, I have paid for Airtime and data that I cannot use. I have phoned nearly every day for someone to help me - have been transfered between the Call Centre; Legal Department and Billing Department no one has been able to help me or ever knows what to do - AND I AM STILL WITHOUT AIRTIME AND DATA THAT I HAVE PAID FOR - this has been going on now for 4 and a half month with no assistance for Vodacom as this is not there probelm of cause as it is my account and my name at LEGAL. I have had enough I really do not know what to do ...............</p>