Over billing

<p>On the 1st of May I was billed R1400 for a 3G contract that costs R259 per month. I called in to enquire about this high debit on 14 May and was told they needed to investigate. On the 1st of June I was again debited incorrectly, an amount of R1100. I have since called in 6 times, each agent telling me that the enquire is still in progress and promising to escalate and provide me feedback. I have yet to receive any feedback, just that they are still investigating. Today I called again and was to,d the same. It has been over 2 months since I first called. What does it take to get an answer from Vodacom. I think I have been pretty patient! Please can someone get back to me now?</p> <p> </p> <p>The reference number for the initial enquiry is1/ ********** 527.</p>