Over billing

I recently upgraded my contract with Vodacom, having been a client for decades!!! The consultant was brilliant and we decided to downgrade to a lower package since I wasn’t using that much data.

This month I get an account for nearly 3 times what I’m supposed to pay. I called the call centre, the first Lady was incredibly rude, belligerent and impatient. The one there after, and the one I spoke to today were polite. But still imp**** my sales agent made an error, and that the billing is correct.

I do not believe the agent made a mistake, but even if that was true I fail to understand why I’m being punished heavily for it. The only excuse is “Your agent should have told you”. I tried to resolve it with them, but everyone is either unwilling or unable to help, and will not transfer me to someone who can. That is unacceptable and disgusting customer service.

It shows Vodacom does not care about their customers!!!