RM
Refiloe M
1 reviews | Active since Oct 2021
02 Oct 2021, 10:37
Over billed
I've been paying R95 from the time I've taken out a contract with vodacom and now all of a sudden that changes. Last month I was billed 395 and I called customer service to inquire what has changed on my account, I was then informed that I'm on a out of bundle and I've asked them to cancel that and assured that I'll be paying 95 as I was before. This month, today to be exact I've been billed R2703 and I called AGAIN!!! GUESS WHAT IT'S ON THE ****** DAMN out of bundle that I didn't sign up for
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Replies (1)Vodacom's replyOfficial
02 Oct 2021, 15:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Oct 2021, 15:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
