RM
Refiloe M

1 reviews | Active since Oct 2021

02 Oct 2021, 10:37

Over billed

I've been paying R95 from the time I've taken out a contract with vodacom and now all of a sudden that changes. Last month I was billed 395 and I called customer service to inquire what has changed on my account, I was then informed that I'm on a out of bundle and I've asked them to cancel that and assured that I'll be paying 95 as I was before. This month, today to be exact I've been billed R2703 and I called AGAIN!!! GUESS WHAT IT'S ON THE ****** DAMN out of bundle that I didn't sign up for

0
Replies (1)
Vodacom
Vodacom's reply02 Oct 2021, 15:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team