DP
Darsh P

1 reviews | Active since Sept 2014

11 Mar 2016, 13:15

Over billed

Good Day <br> <br> In December 2015 while paging through by Vodacom bill in cam e across a surplus charge of R150 for data. This raised a concern as i'm on a top up contract and purchase data on a monthly basis using my Rand value credit . in January i queried the above with Vodacom customer care and was advised that the charges incurred were done in error and i will be reimbursed at the end of Jan. When i view my bill at the end of the month i noticed that no credit has been passed and immediately contact vodacom customer care , who had once again assured me that this will be processed over the next few days . i was being charged again in February and now in March and Vodacom could not care less to reimbursed me . i simply cannot wait until this contract comes to end and terminate all of Vodacoms services. <br> <br> i urge all Vodacom customers to View their bill on a regular basis and confirm that you are not being over charged

0
Replies (1)
Vodacom
Vodacom's reply12 Mar 2016, 08:34
Official
Hello darsh0109,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,