1 reviews | Active since Sept 2014
Over billed
Good Day <br> <br> In December 2015 while paging through by Vodacom bill in cam e across a surplus charge of R150 for data. This raised a concern as i'm on a top up contract and purchase data on a monthly basis using my Rand value credit . in January i queried the above with Vodacom customer care and was advised that the charges incurred were done in error and i will be reimbursed at the end of Jan. When i view my bill at the end of the month i noticed that no credit has been passed and immediately contact vodacom customer care , who had once again assured me that this will be processed over the next few days . i was being charged again in February and now in March and Vodacom could not care less to reimbursed me . i simply cannot wait until this contract comes to end and terminate all of Vodacoms services. <br> <br> i urge all Vodacom customers to View their bill on a regular basis and confirm that you are not being over charged
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
