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Farieda B
1 reviews | Active since Jan 2019
03 May 2019, 11:33
OVER BILLED
Once again HORRIBLE SERVICE... Makes me tired just thinking about it. My complaint is VODACOM BILLED ME TO THINGS I DON’T HAVE AND NON DISCLOSURE. Straight to my complaint. I did 2 upgrades (same phone / package) both to start March 2019 – upgrade plus insurance plus vat should be R320 / R350 each monthly. This is what Vodacom billed me. Upgrade 1: R480 Upgrade 2: R800 I queried this again and I am told upgrade 2 was charge for the previous handset as well for (march and April). Now my previous contract was for airtime. I was not charge for a handset. Now if I am charged for previous contract I did not get the airtime of R200plus. I was also billed for insurance for February month. Vodacom clearly know they made a mistake because they have cut my lines. My account is outstanding with this HUGE AMOUNT OF R3000
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Replies (2)
Vodacom's replyOfficial
03 May 2019, 14:01 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 May 2019, 14:01
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 May 2019, 15:08 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply08 May 2019, 15:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,