Over Billed

I phoned in during March and undertook several premature cancellations. ********** 385, with R4917.62 cancellation pd 5/3. ********** 698 with R1098.74 cancellation pd 5/3. ********** 631 with R7783.50 cancellation pd 5/3. ********** 762 with R5096.11 cancellation pd 5/3. ********** 915 with R653.71 cancellation pd 5/3. ********** 047 with cancellation R1677.23 pd 5/3. ********** 058 with cancellation R7261.55, pd R1139.99 on 13/3 for the device only as advised by the consultant. My debit order came off on Friday night for R10900, when i phone in i am told its for cancellation invoices. Its nonsense as these were paid on the date of the cancellations and i sent all documentation to ********** including the proof of payments. My bill for this month should be around R2000 not R10,900. I gave up holding on the line to get this sorted as the vodacom agent just disappeared to try and figure it out. Its unacceptable my account should now have a massive credit unless your accounting department is in a jolly mess.