BD
Brian D

1 reviews | Active since Dec 2011

02 Feb 2021, 13:23

Over and Done

Went for upgrades in November...after beinh promised account will go down it went up. Upon investigation we picked up that we are chraged double for acceasories and migtation was done in December on a number not authorised by us. After 12 years with no unpaid i want to cancel my services esoecially after theyve breached contract first. I will not be held liable for airtime or data i will not received as theyve transgressed the agreement they surely cant expect me to honor any further comitments. All i will do is pay the hardware amounts outstanding and get it done with. The alternative is a ******** charge laid against vodacom. Please come back to me only with above request i am not interessted in any other stories or anything otherwise alterntive route will be followed.

0
Replies (2)
Vodacom
Vodacom's reply02 Feb 2021, 13:52
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply12 Feb 2021, 18:44
Official
Dear Brian Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have been notified that the store was in contact with the account holder and was advised accordingly.  Regards Consumer Website Team

Best regards,