***** over a year old that still effects me

1 Star is still to much I wish I could give -***.

On the 5th of April 2023 I received a notice from my clear score account saying that I had app**** for an account at Vodacom, knowing this is not the truth I contacted Vodacom via the Tobi application to ensure that this was not the case.

I spoke to two of the Vodacom agents Cherise Bernon and Zinhle Patience Danisa via Tobi on the 5th of April 2023. They confirmed that someone had indeed open an account via the Vodacom website. They had ordered a double deal for Nova y90. They confirmed my ID number and my bank details were being used. Zinhle then called me from *** number to state they Vodacom has flagged this account and my ID and if I wanted to apply for a contract that we would have to go into a Vodacom shop to do so which did not bother me as I was not going to apply for anything.

In addition, I call Skynet. Skynet asks me if 064 *** **** is my number and I state that it is not. Then he asks me if the address stated is my address and once again, I state not then the parcel which the tracking number is K3******* and confirmed that this parcel will be sent back to Vodacom as this was *****ulently placed. Vodacom agent then calls Skynet to confirm that the parcel has been stopped.

I was then told over the phone that there was nothing Vodacom could do further and that she suggested that I call SA ***** Prevention Services and Early ***** Detection which I did do. In addition, I closed this FNB account as I did not want my information floating around.

I then went to the police station to file an affidavit and was told that that no crime had occurred as I had managed to stop the incident so an affidavit cannot be opened and there is nothing further, they can do in this matter.

Today I get my July 2023 report from Clear score to find that there is now a Vodacom account against my name for R187. Account number I*******. I spoke to Godfrey on Tobi and he said that he was going to call me which he did to find out that this contract was taken out on the 6th of April 2023 but he can see that the account has a red flag.

He says that he has to follow procedure as this cellphone and contract has been delivered but can't tell me to what address or the number of that account but apparently this so-called account is mine and effects my credit score. So now I have to take out half a day out of my day to submit all this paperwork to show you that this is *****ulently done.

He cannot show me the ID they used or the Proof of Banking they submitted for RICA as he does not have access into it.

This account should have never been created in the first instance and should have been flagged properly so that nobody can do this.

It has now been more than a year and I have been fighting with Vodacom as this is affecting my credit rating as it is showing that I have missed payments from Vodacom due to this ***** from last year and they are still trying to charge me on my account I closed.

Nobody seems to help and all I can do is call complain and email again.

Vodacom ***** department doesn't have a number and the email addresses that I have been given there is no response on.

How do I protect my ITC score and my privacy if this account was flagged was closed and I'm still suffering the consequence of Vodacom allowing people to still do things on accounts that are flagged and closed.

R12 660 is apparently outstanding on my account that I did not open or request. That I asked for them not to deliver in the first place.

This needs to be resolved ASAP as this is affecting my life and my credit!