Over a year of bad service from Vodacom

We have been struggling with poor network reception for over a year now. Some days are better than others. Earlier communication with Vodacom agents told us that isolated incidents were caused by the theft of tower batteries. This year, the story changed to the nearby tower being overloaded, and that they are in the process of installing an additional one. The most recent one is that the tower is out of service, and they do not have an estimated time for when it will be back online. How is it possible to be so nonchalant about a seemingly big issue that needs to be resolved? Is it because we are some small rural town in the Eastern Cape? We have work to do, lectures and meetings to attend and we need stable connection as much as everyone else. I am at my wit's end.